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Refunds

All sales are final except for damaged goods. If your goods arrive damaged, please contact us as soon as possible. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We may at times and at our discretion offer a refund for a product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There may be a restocking fee based solely on our discretion as well.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

**No Refunds Given On Free Plus Shipping Items**

To complete your return, we require a receipt or proof of purchase. Please email us for a RMA# so that we can track your return.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Certain items may incur a 20% restocking fee. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form. We will give you an RMA number. Please Do not send any products without an RMA number and instructions from us as we have multiple return centers

Product Return Center

RMA # : Include your RMA # here

2868 Icard Rhodhiss Rd.

Connelly Springs, NC 28612



Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product using a trackable method to the following address or one which we made provide to you. We cannot guarantee receipt of any returned merchandise unless a trackable method was used.


Product Return Center
RMA # : Include your RMA # here
2868 Icard Rhodhiss Rd.
Connelly Springs, NC 28612

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We cannot guarantee this as products are sent from various facilities.